Terms & Conditions

Last updated: 1 January 2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website creartio.com ("Website") and the purchase of products from Creartio LTD ("we", "us", "our"), a company registered in England and Wales. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

2. Company Information

Creartio LTD is registered in England and Wales.
Registered address: Basement, 56 Theobalds Rd, London WC1X 8SF, United Kingdom.
Email: info@creartio.com

3. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website. You must not use the Website to:

  • Transmit any material that is unlawful, threatening, defamatory, or otherwise objectionable;
  • Introduce viruses, trojans, or any other malicious or technologically harmful material;
  • Attempt to gain unauthorised access to the Website, its servers, or any connected databases;
  • Use automated systems or software to extract data from the Website (scraping).

4. Product Descriptions & Pricing

We take every care to ensure that product descriptions, images, and prices on the Website are accurate. However, we cannot guarantee that all information is entirely free from error. Photographs are for illustrative purposes; as each piece is handcrafted, slight variations in colour, texture, and dimensions may occur.

All prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to amend prices at any time without prior notice. The price applicable to your order is the price displayed at the time you place your order.

5. Ordering Process

When you place an order through the Website, you are making an offer to purchase goods. We will confirm receipt of your order by email, but this does not constitute acceptance. A contract is formed only when we dispatch the goods and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. If your order is cancelled after payment, a full refund will be issued.

6. Payment Terms

We accept payment via major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers for orders above £5,000. All payments are processed securely through our payment gateway. Payment must be received in full before goods are dispatched.

7. Intellectual Property

All content on the Website — including but not limited to text, images, photographs, graphics, logos, and software — is the property of Creartio LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Creartio LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website or the purchase of products. Our total liability shall not exceed the value of the goods purchased.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Amendments

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms, please contact us at:
Creartio LTD
Basement, 56 Theobalds Rd, London WC1X 8SF
Email: info@creartio.com

This document was last updated on March 12, 2026.

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